Does the paper prescription include my civil registration number?

Yes, it does. We collect this information on the Treatment Recommendation request form and add it to the prescription. 

Please ensure you enter your civil registration number in this box on the form every time you are ordering a new prescription for it to be included. 

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• Where will you deliver my paper prescription?

  By default, your paper prescription will be sent to the name and address provided in your account details. However, if you wish to have it delivered to an alternative address, please specify this information during your Prescription Request using the ...

• Can I get a paper prescription?

  Yes, you can. However, it's best to check with your local pharmacy that they are comfortable in receiving private prescriptions from EU doctors for gender-related medication. Many pharmacies are anxious and ill-informed which can lead to embarrassing ...

• For how long is my paper prescription valid?

  If you have an existing paper prescription, you'll be able to use it until its expiry date. Paper prescriptions are valid for six months from the date of issue (except for testosterone prescriptions, which are valid for 28 days from the date of ...

• I paid for a paper prescription. I'd like an electronic prescription token instead. What should I do?

  To request an alternative prescription format, please submit a new Treatment Recommendation request. Ask, again, for a referral to an independent prescriber and, this time, select the electronic token option. You will need to make payment for the ...

• How long will I have to wait to receive my paper prescription?

  Typically, your paper prescription will arrive in the mail within two weeks. It takes us between one and three working days for us to process your request and up to 10 working days for delivery. We strongly recommend that you submit any repeat ...