How can I contact you or speak to someone?
In the meantime, you're likely to find the answer to your question here on our Knowledge Base (and there are FAQ that answer the most common questions).
Unfortunately, since we've expanded our services to help more trans people around the world, we can no longer provide personalised answers to emails.
To reiterate, if you need a quick response to a question (whether it's about the status of your application or questions about your prescription), your best bet is to schedule a Quick Chat (using the above link). We created this feature for the explicit purpose of giving you access to someone to whom you can ask anything.
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I need to contact my session provider, where can I find their contact details?
If you need to contact your session provider, you can reach out to them via email. Their email address can be found on the Google Meet booking email, which contains the link to join the call. Note: All providers on the Directory work independently ...
Can GenderGP speak to my case worker, parent, social worker, or someone else on my behalf?
Yes, you can ask someone else to consent on your behalf. However, certain conditions must be met: 1. Express permission: In writing or in person, you need to explicitly give your permission for someone to make decisions and discuss your case on your ...
What causes someone to be transgender (trans)?
We aren't absolutely sure why someone's gender may be different than the sex they were assigned at birth. It's probably a variety of factors combined. We do understand that being transgender isn't something that can be forced on someone or something ...
Who do I contact if there's a problem with my pharmacy payment link?
For any issues related to pharmacy payment or prescription dispensing, please contact your pharmacy directly. You can find specific contact information for commonly-used pharmacies through our Pharmacy and Dispensing Queries page.
Is there a way of diagnosing someone as transgender (trans)?
Not really, because being transgender is a subjective experience. The only person who can actually know whether or not they're trans is the person living with feelings of gender incongruence (the feeling that one’s true gender doesn't align with the ...