Can I request a specific brand for my medication prescription?
Within our Treatment Recommendation request form, we list our brand recommendations, including those that are country-specific. Once you’ve confirmed the available brand in your local pharmacy, simply choose that brand when you make your Treatment Recommendation request. This ensures that your prescription aligns with what is available to you.
If you can’t find the brand you wish to receive, you’re welcome to book a Doctor Consultation, where you can request a bespoke prescription.
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How often can I request a prescription?
You can request a referral to an independent prescriber for a prescription once every three months, per medication. This is to ensure the safe and responsible use of medications. GenderGP monitors prescriber referral requests closely to comply with ...
Ensuring Your Pharmacy Has the Right Medication for Your Treatment
The database of medications we pull from to create your Treatment Recommendation includes the most commonly prescribed and dispensed brands used in gender-affirming healthcare. However, we understand there may be some medications unavailable in ...
What should I do if my prescription medication is lost or stolen?
If your prescription medication is lost or stolen, please submit a new Treatment Recommendation request to get a replacement. You may also want to consider filing a police report, especially if the medication is a controlled substance like ...
How long does it take to process a prescription request?
Following submission of your Treatment Recommendation request, you can expect to receive your electronic prescription token or Smartway payment link the next working day (Monday through Friday except for public UK holidays). Before submitting, please ...
What if the pharmacy doesn’t have stock of my medication?
If your pharmacy doesn't have the medication in stock, we understand it can be frustrating, but unfortunately, we can't influence the pharmacy's stock control. Here’s what you can do: Check the country supply: Not all brands of medication are ...