Can I pay the Set Up Fee in installments?

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• Do I need to pay my set-up fee again if I am a returning GenderGP member?

  No, there's no need to pay your set-up fee again if you're returning to our services. Please ensure your subscription is active and set up in the same email address as that which is attached to your payment method. If your old GenderGP account is set ...

• What fee do I have to pay for the independent prescriber?

  Your GenderGP subscription includes the Treatment Recommendation as part of your membership. To have us refer the Treatment Recommendation to an independent prescriber, there's a referral fee of £15 that also covers the cost of an electronically ...

• Will I need to pay for the medication at the pharmacy?

  If you have a private prescription for medication, that means that you need to pay directly for the medication (the costs of which are set by the pharmacies).

• I have changed my mind and would like a refund of my set-up fee. What should I do?

  Unfortunately, once you have paid for and received access to our services, we can't offer a refund. As soon as you submit your Treatment Recommendation request form, at the beginning of your enrolment, we begin to work on your case. The system also ...

• How can I update my payment details, set up, or reinstate my GenderGP subscription?

  We use Stripe to power our payments. You can manage your billing and view payments using your Stripe customer portal. Through the Stripe portal, you can manage your subscription, and cancel, update, or modify your payment information (i.e. card ...